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What is Fixed Wireless Internet?

Fixed wireless internet is an evolution of cellular technology that uses cell towers to transmit signals to local receivers which then delivers high speed internet. Similar to how a cell phone works, a signal is sent from a network tower to the installed receiver. The receiver then provides the high-speed wifi connection to your home or office. While being backed by fiber, Trailrunner fixed wireless makes high speed internet a reality in rural New England.

What Does That Mean for You?

Easy access to fast, reliable, and affordable high-speed internet. Fixed wireless is faster than DSL and does not require a fiber connection. With Trailrunner, you experience all the benefits of being backed by fiber while maintaining a wireless connection. Keeping you connected when it matters most.

You May Be Asking…

How do I get my receiver installed?

Fixed Wireless receivers are installed either indoors or outdoors. Once you qualify for service through wireless-trailrunner.com/, we will determine what equipment is best suited for your location to ensure you are receiving the best quality service possible.

How can I optimize my bandwidth?

  • Turn off devices when they are not in use to prevent background apps from running.
  • The number of connected devices will impact speeds, so power-down devices that do not need a constant connection.
  • Check your cell phone to see if it’s using data in the background when connected to the network.
  • Keep in mind that standard definition videos use approximately 1GB of data an hour and high-definition videos can use up to 3GB per hour.

How do I know how much data I am using?

Access the account portal and select the “Data Usage” button on the left-hand side of the home screen.

What if I am a part-time resident?

Trailrunner offers an LTE Seasonal Plan. Users must use the LTE Unlimited service plan for at least 6 months of the year to qualify.

Where do I go if I have questions?

The most common Trailrunner questions and answers can be found on our FAQ and Troubleshooting page.

For more assistance, you can login to your account and click on Customer Support in the upper right-hand corner of the landing page. Submitting a service ticket is the most efficient way to get help. For any further assistance, you can reach out to Trailrunner Tech Support @ 207-761-4286 or email info@mytrailrunner.com.