Brought to you by DownEast Wireless and Great North Woods Wireless

Acceptable Use

(Effective December 10, 2018)

DownEast Wireless LLC & Great North Woods Wireless LLC (“COMPANIES”) is committed to providing the best possible service to its customers. This Acceptable Use Policy (the “Policy”) outlines acceptable use of COMPANIES’s services (the “Service”). All users of any of the Services must comply with the terms of this Policy.

THIS POLICY IS A MATERIAL PART OF ANY AGREEMENT WITH COMPANIES FOR PROVISION OF ITS SERVICES TO ALL CUSTOMERS. PLEASE READ AND FOLLOW THE TERMS OF THIS POLICY CAREFULLY. THIS POLICY MAY BE REVISED FROM TIME TO TIME BY COMPANIES AS SET FORTH BELOW.

This Policy forms part of the agreement between you and COMPANIES regarding your use of the Services and is incorporated by reference into and should be read in conjunction with COMPANIES’s Terms and Conditions, which are available at www.mytrailrunner.com

Prohibited Activities

As a condition to your use of the Service and for the benefit of all users of the internet, COMPANIES prohibits the activities listed below and may use various methods to manage its networks and ensure compliance with this Policy.

Criminal Conduct

You may not use the Service:

  1. to post, upload, reproduce, or otherwise transmit information or materials if such activity constitutes a criminal offense, including without limitation obscenity and child pornography, and libelous, defamatory, or hateful content;
  2. in any other manner prohibited by any applicable laws or regulations;
  3. to commit fraud;
  4. for the purposes of Copyright Infringement, including without limitation music, movies or books;

Improper Uses

You may not use the Service:

Acceptable Use Thresholds

To protect our networks and services, and ensure all customers are provided with a fair amount of access to the Internet over our network, COMPANIES has in place Acceptable Use Thresholds for each Internet Service Package available. The purpose of this threshold is to provide equitable delivery of upload and download speeds to all COMPANIES customers.

Residential/ Commercial PackageAcceptable Use Threshold
(per month)
LiTE25 GB
LTE Essential100 GB
LTE Premium200 GB
LTE UnlimitedUnlimited

If your total usage reaches 80% or more of the Acceptable Use Threshold, we will attempt to notify you by e-mail. If at any time, within one month, your usage exceeds the Acceptable Use Threshold (exceeding 100%), your service may be subject to slower throughput speeds. Your service will be restored on the first day of your next billing cycle, when the threshold resets back to zero. You may also restore service by purchasing additional usage by logging into your individual account or by contacting our office. You may log into your individual account through our customer portal found right on our website.

Newsgroups

You should carefully review all applicable guidelines, standards, FAQs, and any other available information when posting to any newsgroup. Postings must be limited to those that are related to the topic of the newsgroup, as described in the newsgroup materials. You are also prohibited from sending “mass e-mails” (e-mails sent to 10 or more people), if such a mass e-mail would be reasonably expected to provoke complaints from the recipients.

Use of Your Account by Others

Use of the Service by others for illegal or improper activities or for any purpose or in any manner prohibited by this Policy is prohibited. Any configuration of your network that would give a third party the ability to use the Service in an improper manner or for an improper purpose is prohibited. You may not distribute, transfer, copy or sell the Service or any portion thereof without COMPANIES’ prior written consent. You are solely responsible for all content that you transmit or receive utilizing the Service, and are responsible for abuse of your account by others.

Violations of Policy

In the event that you violate this Policy, COMPANIES may, without limitation, take any one or more of the following actions:

Unless otherwise expressly provided herein, COMPANIES’ rights and remedies under the Policy are cumulative and not exclusive of any rights or remedies that COMPANIES may otherwise have at law or in equity or under any other agreement. A waiver by COMPANIES of any violation of this Policy on any occasion shall not act as a waiver of any subsequent violation, nor shall it be deemed to be a waiver of the underlying obligation or term, and no failure or delay by COMPANIES in exercising any right or remedy hereunder will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. COMPANIES has the right but not the obligation to monitor or restrict any uses of the Service that COMPANIES believes in its sole discretion violates this Policy, any part of the Terms and Conditions, or any applicable law.

Reporting Violations

COMPANIES requests that any person who becomes aware of a violation of this Policy report the information to us at info@mytrailrunner.com Please provide as much information as possible, including the IP address used to commit the alleged violation and the date and time of the alleged violation.

Amendments; Reservation of Rights

COMPANIES may amend this Policy at any time without notice, and such amendments will be posted on this website. You should visit this website frequently to ensure that you are in compliance with the most current version of the Policy. Your continued use of the Service after the effective date of any such amendment will constitute your acceptance thereof and you shall thereafter be bound by the terms of this Policy, as amended.

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