Brought to you by Consolidated Communications

Acceptable Use

(Updated November 1, 2019)

Consolidated Communications, Inc. (“COMPANY”) is committed to providing the best possible service to its customers. This Acceptable Use Policy (the “Policy”) outlines acceptable use of COMPANY’S services (the “Service”). All users of any of the Services must comply with the terms of this Policy.

THIS POLICY IS A MATERIAL PART OF ANY AGREEMENT WITH COMPANY FOR PROVISION OF ITS SERVICES TO ALL CUSTOMERS. PLEASE READ AND FOLLOW THE TERMS OF THIS POLICY CAREFULLY. THIS POLICY MAY BE REVISED FROM TIME TO TIME BY COMPANY AS SET FORTH BELOW.

This Policy forms part of the agreement between you and COMPANY regarding your use of the Services and is incorporated by reference into and should be read in conjunction with COMPANY’s Terms and Conditions, which are available at www.mytrailrunner.com

Prohibited Activities

As a condition to your use of the Service and for the benefit of all users of the internet, COMPANY prohibits the activities listed below and may use various methods to manage its networks and ensure compliance with this Policy.

Criminal Conduct

You may not use the Service:

  1. to post, upload, reproduce, or otherwise transmit information or materials if such activity constitutes a criminal offense, including without limitation obscenity and child pornography, and libelous, defamatory, or hateful content;
  2. in any other manner prohibited by any applicable laws or regulations;
  3. to commit fraud;
  4. for the purposes of Copyright Infringement, including without limitation music, movies or books;

Improper Uses

You may not use the Service:

  1. to damage, disable, overburden, or otherwise impair any COMPANY’S property, or in any other way that directly or indirectly interferes with or disrupts any network or adversely affects another’s use or enjoyment of any Service or network;
  2. on a standby or inactive basis in order to maintain a connection, unless installed under the Seasonal Program and are considered to be a Seasonal Customer;
  3.  to excessively consume or utilize the system or network resources;
  4.  in any other manner that may weaken network performance, as determined in COMPANY’S’s sole discretion;
  5. to store, post, transmit, or disseminate material or information that is harmful, threatening, abusive, harassing, indecent, or otherwise objectionable;
  6.  in any manner that may give rise to a civil liability, or otherwise violates any local, state, national, or international law, order, rule, or regulation
  7. to transmit or facilitate any spam, which includes without limitation any and all unsolicited or unauthorized advertising, telemarketing, promotional materials, junk mail, bulk e-mail, duplicative e-mail, commercial e-mail, fax broadcasting, or fax blasting. For purposes of this Policy, an e-mail may be “unsolicited” if (1) the recipients’ e-mail addresses were not obtained through a personal or customer relationship, (2) the recipients did not consent to receive communications from the sender, or (3) the recipients have opted out of receiving communications from the sender;
  8. to impersonate any person or entity, to falsely state or otherwise misrepresent your affiliation with any person or entity, or to create a false identity for the purpose of misleading others;
  9. to upload files or transmit any material that contains viruses, worms, Trojan horses time bombs, cancelbots, corrupted files, or other code that is designed to or may cause damage; or
  10. to store or collect, or attempt to store or collect, personal information about third parties without their prior knowledge and express consent.

Acceptable Use Thresholds

To protect our networks and services, and ensure all customers are provided with a fair amount of access to the Internet over our network, COMPANY has in place Acceptable Use Thresholds for each Internet Service Package available. The purpose of this threshold is to provide equitable delivery of upload and download speeds to all COMPANY’S customers.

Residential/ Commercial PackageAcceptable Use Threshold
(per month)
LiTE25 GB
LTE Essential100 GB
LTE Premium200 GB
LTE UnlimitedUnlimited

If your total usage reaches 80% or more of the Acceptable Use Threshold, we will attempt to notify you by e-mail. If at any time, within one month, your usage exceeds the Acceptable Use Threshold (exceeding 100%), your service may be subject to slower throughput speeds. Your service will be restored on the first day of your next billing cycle, when the threshold resets back to zero. You may also restore service by purchasing additional usage by logging into your individual account or by contacting our office. You may log into your individual account through our customer portal found right on our website.

Newsgroups

You should carefully review all applicable guidelines, standards, FAQs, and any other available information when posting to any newsgroup. Postings must be limited to those that are related to the topic of the newsgroup, as described in the newsgroup materials. You are also prohibited from sending “mass e-mails” (e-mails sent to 10 or more people), if such a mass e-mail would be reasonably expected to provoke complaints from the recipients.

Use of Your Account by Others

Use of the Service by others for illegal or improper activities or for any purpose or in any manner prohibited by this Policy is prohibited. Any configuration of your network that would give a third party the ability to use the Service in an improper manner or for an improper purpose is prohibited. You may not distribute, transfer, copy or sell the Service or any portion thereof without COMPANY’S’ prior written consent. You are solely responsible for all content that you transmit or receive utilizing the Service, and are responsible for abuse of your account by others.

Violations of Policy

In the event that you violate this Policy, COMPANY may, without limitation, take any one or more of the following actions:

  1. issue a warning;
  2. suspend your privileges as they relate to posting matters and access to COMPANY’S’s network;
  3.  increase fees associated with your Service;
  4.  suspend your account;
  5. terminate your account;
  6.  bill you for administrative costs and/or reactivation charges;
  7. bring legal action to enjoin violations and/or to collect damages, if any, caused by violations; or
  8. take no action.

Unless otherwise expressly provided herein, COMPANY’S’ rights and remedies under the Policy are cumulative and not exclusive of any rights or remedies that COMPANY may otherwise have at law or in equity or under any other agreement. A waiver by COMPANY of any violation of this Policy on any occasion shall not act as a waiver of any subsequent violation, nor shall it be deemed to be a waiver of the underlying obligation or term, and no failure or delay by COMPANY in exercising any right or remedy hereunder will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. COMPANY has the right but not the obligation to monitor or restrict any uses of the Service that COMPANY believes in its sole discretion violates this Policy, any part of the Terms and Conditions, or any applicable law.

Reporting Violations

COMPANY requests that any person who becomes aware of a violation of this Policy report the information to us at info@mytrailrunner.com Please provide as much information as possible, including the IP address used to commit the alleged violation and the date and time of the alleged violation.

Amendments; Reservation of Rights

COMPANY may amend this Policy at any time without notice, and such amendments will be posted on this website. You should visit this website frequently to ensure that you are in compliance with the most current version of the Policy. Your continued use of the Service after the effective date of any such amendment will constitute your acceptance thereof and you shall thereafter be bound by the terms of this Policy, as amended.

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