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General Info

Service Info

Account Info

General Info

Service Info

Account Info

General Info

Fixed wireless is an evolution in cellular technology that utilizes excess spectrum on cellular networks to deliver high speed internet to your home or office. Similar to how a cell phone works, a signal is sent from a network tower to the fixed wireless receiver installed at your home or office. The receiver then provides a high-speed wi-fi connection. By eliminating the need for the “last mile” of fiber, fixed wireless makes high-speed internet a reality in rural areas.

Fast, reliable, and affordable, fixed wireless is a great option for high-speed internet. It is much faster than DSL or satellite and does not require a fiber or wired connection. It can also serve as an excellent secondary or back up connection for failover purposes. Once you are qualified for service, we will determine what equipment is best suited for your location to ensure you are receiving the best quality service possible.

Once you are qualified for service, we will determine if your location is best suited for an indoor or outdoor device to ensure you will receive the best quality service possible. If you qualify for an indoor device, we will mail it directly to your location and the device can easily be set up by you. If you qualify for an outdoor device, we will call you to schedule an installer to set up your new service at your location, you will be contacted by our customer support team within five business days.

We require all customers to utilize the products installed by our professionals to ensure optimal quality.

Check availability at https://www.wireless-trailrunner.com and set up a new account. If you need assistance, email us at info@mytrailrunner.com or call 207-761-4286. (Business hours: Monday-Friday, 9am-5pm)

Trailrunner Wireless offers two types of Seasonal Plans. Off Season Basic and Off Season Zero. Off Season Basic provides a small amount of data to be used while you are traveling away from the location (great for security cameras and other utilities that run off wi-fi). Off Season Zero provides 0 GB of data (great for remote locations used part time throughout the year). Users MUST be on the Unlimited plan for at least 6 months of the year to qualify for the Seasonal Plans.  

You can view our different plans and pricing here.

The best way to sign up is to first verify your location qualifies by check availability at https://www.wireless-trailrunner.com. Follow the prompts to set up a new account and we will reach out within 3 to 5 business days to schedule your device setup! If you need assistance setting up your new account, send us an email at info@mytrailrunner.com or call 207-761-4286. (Business hours: Monday-Friday, 9am-5pm). 

Trailrunner packages LiTE, LTE Essential, LTE Premium, LTE Premium Plus, and LTE Unlimited, LTE Unlimited Plus are grandfathered effective November 30, 2020, and are not available for new customers to order.

Once you have signed up for new service on our website, you will receive an email confirming that your new request has successfully registered in our system. Our customer service team will work closely will our technicians to schedule the installation of your new device. A member of our team will reach out to you within 3-5 business days to confirm a date and time that works best for you. We typically schedule installs within two weeks from the initial request date.

Please contact our Customer Service team, email us at info@mytrailrunner.com or call us at (207) 761.4286. (Business Hours: Monday-Friday,
9am-5pm). All calls are monitored by our customer service professionals, never an answering service. We look forward to hearing from you!

Service Info

Some tips to reduce your data usage:

  • Turn off your device(s) when they are not in use to prevent background programs from running when you are not actively using them.
  • Check your cell phone to see if it’s using data in the background when connected to your network
  • Keep in mind that standard definition videos use approximately 1GB of data an hour and high definition can use up to 3GB per hour! That is a lot of data!
  • Check which wi-fi each of your devices is connected to. Some of our routers, particularly the indoor units, come with two wi-fi frequency
    connections; 2.4 GHz and 5 GHz.  The 5 GHz frequency (you may see this listed on your available connections as “5G”) will work best on
    smartphones and laptops. The 2.4GHz frequency will be best for smart TV’s and videogame consoles and may be the only available connection
    they will show. 

On the Unlimited plan, we do not cap data. However, if you have elected the Off Season Basic plan or Business Backup plan, there might be a chance you will use more data than what is allotted per month. This will result in a system generated slow-down of your internet speed. To fix this, go to your “My Account” portal at https://www.wireless-trailrunner.com/myaccount and upgrade your plan to the Unlimited plan or submit a ticket under your “My Account” portal. 

We never cap data usage on the Unlimited plan. Visit our Plan Details page for more information on our available plans and pricing.

Please review this troubleshooting checklist:

  • Have you paid your bill?  If your bill has not been paid, you will automatically be shut off from service. You may need to go into the billing tab on your “My Account” portal and update your billing information. 
  • Is your computer trying to connect to the right network? For indoor devices, look for a wi-fi name that has “downeast” in the title. For outdoor devices, look for “zyxel” or “dlink” in the title.
  • Did you enter the Wi-Fi password correctly? This can be found on the back label of each device. Keep in mind, passwords are case sensitive. 
  • Check the lights on your router, are they red? If so, you may need to power cycle your device.
Power Cycling Indoor Routers (Click here for downloadable PDF):
  1. For indoor routers, simply turn off the device via the power button in the back, wait approximately 10 second and power back on. Allow anywhere from 5-10 minutes for the device to establish a connection.

Power Cycling Outdoor Routers (Click here for downloadable PDF):

  1. Locate your wireless access point. Typically, a white or black modem.
  2. Follow the ethernet cable from the back of the router back to a black rectangular POE injector. This should have a single green light on it.
  3. On the other side of the ethernet connectors on the POE is a black power cord, follow that back to the outlet and unplug. Wait until the light goes out in the POE injector.
  4. Plug the power cord back into the outlet. It may take between 5-10 minutes for the router to be able to establish connection. 
  5. If there’s still no internet connection, check to see that all the chords are plugged in firmly and repeat steps 1-4. If the problem persists, please submit a service ticket to your account describing the issue and the steps you’ve taken to troubleshoot, and we will reach out to you shortly. 

Please contact our Customer Service team, email us at info@mytrailrunner.com or call us at (207) 761.4286. (Business Hours: Monday-Friday,
9am-5pm). All calls are monitored by our customer service professionals, never an answering service. We look forward to hearing from you!

Account Info

When you sign up for Trailrunner, you will need to enter valid billing information to complete the sign-up process. Once your service is up and running, you will be billed automatically at the same time every month.

  1. Select My Account in the upper right corner of the website or click here
  2. Select payment method
  3. Select the “Update Payment Method” button and save your new credentials.

The best way to add another device or service location to your existing account is to follow the steps on the main website:

  1. Select the “Check Availability” button on the site.
  2. Enter the location you would like to set up service at, select “Search”.
  3. Select the location. (Step 1)
  4. Pick the plan you would like and save selection (Step 2)
  5. Select “Existing User” (step 3) and log in.

When you log into your account portal with your email and password, the site will prompt you to select which service location you would like to view. 

You can visit our referral page to learn more here.

You can review your past billing transactions by following the steps below:
  1. Select My Account in the upper right corner of the website or click here
  2. Select “Transaction history”
  3. Select “view” on any of the transactions to review each line item and any promotional codes and discounts applied to your account.
  1. Select My Account in the upper right corner of the website or click here
  2. Select “Internet Plans”
  3. Select the circle button of the plan you wish to move to
  4. Make sure to select the “Update” button to save changes to your account. 

*Please note: if you choose to move from the Unlimited plan to a seasonal plan, you must remain on the Unlimited plan for at least 6 months in a 12-month period. 

Please contact our Customer Service team, email us at info@mytrailrunner.com or call us at (207) 761.4286. (Business Hours: Monday-Friday, 9am-5pm). All calls are monitored by our customer service professionals, never an answering service. We look forward to hearing from you!